Support Intake Triage groups 32 related components across Saved Searches. The configuration centers on saved searches and includes configuration records that support the process.
How the pieces work together
- This configuration has 32 documented components, with the strongest activity in Saved Searches.
- Review the scripts and workflows first when changing how support intake triage behaves.
- Use the fields, lists, records, and searches as supporting configuration for the process.
Components
| Component | Type | Role in this configuration |
|---|---|---|
| Support Intake Triage Review Search 78 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 93 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 279 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 211 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 193 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 153 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 292 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 49 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 56 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 120 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 256 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 272 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 105 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 189 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 204 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 218 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 192 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 249 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 265 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 26 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 219 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 271 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 102 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 277 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 63 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 216 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 115 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 67 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 207 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 19 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 223 | Saved Search | Surfaces records that need review for support intake triage. |
| Support Intake Triage Review Search 260 | Saved Search | Surfaces records that need review for support intake triage. |
What to review first
- Confirm the process owner understands the components listed above.
- Review scripts and workflows before changing supporting fields or searches.
- Validate saved searches and fields after any workflow or script change.