Case Escalation Management

Case Escalation Management groups 22 related components across Saved Searches. The configuration centers on saved searches and includes configuration records that support the process.

How the pieces work together

• This configuration has 22 documented components, with the strongest activity in Saved Searches.
• Review the scripts and workflows first when changing how case escalation management behaves.
• Use the fields, lists, records, and searches as supporting configuration for the process.

Components

Component	Type	Role in this configuration
Case Escalation Management Review Search 90	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 297	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 133	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 110	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 179	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 64	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 129	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 203	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 190	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 16	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 36	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 29	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 296	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 91	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 59	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 199	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 209	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 79	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 197	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 136	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 37	Saved Search	Surfaces records that need review for case escalation management.
Case Escalation Management Review Search 18	Saved Search	Surfaces records that need review for case escalation management.

What to review first

• Confirm the process owner understands the components listed above.
• Review scripts and workflows before changing supporting fields or searches.
• Validate saved searches and fields after any workflow or script change.