Use this field to track the support intake triage status or value on Non-inventory Item records. It gives admins a stable field for saved searches, forms, approvals, and automation rules.
Key fields
Field
What it means
Where the value comes from
Customer Onboarding Controls Status
Stores the value used by Customer Onboarding Controls
User entry, workflow update, or script update
Behavior
Area
Setting
UI access
Available on selected forms
Search/list visibility
Available for saved searches
Store value
Yes
Record type
Non-inventory Item
Operational notes
Review saved searches before changing the field label or default value.
Check scripts and workflows linked below before changing validation rules.
Keep the field visible on forms used by the process owner.