Purpose
This workflow controls routing and status updates for Contact records in the item margin guardrails process.
Behavior
- Evaluates record status and required fields before moving to the next step.
- Sets review fields used by saved searches and dashboard queues.
- Sends reminders when records remain unresolved.
Runtime and deployment
| Area | Setting |
|---|
| Record type | Contact |
| Trigger | On create and edit |
| Release status | Released |
Operational notes
- Review workflow states before changing approval fields.
- Test transitions with open records before changing release status.
This object references:
- Support Case Routing - connected through the item margin guardrails process.
- contact - connected through the item margin guardrails process.
Technical reference
Record identity
| Item | Value |
|---|
| Record name | Support Case Routing Workflow |
| Script ID | customworkflow_demo_item_margin_guardrails |
| Object type | Workflow |
| Source XML | Objects/customworkflow_demo_item_margin_guardrails.xml |
Project assignment