Customer Duplicate Review User Event

Purpose

This script supports support case routing for Assembly Item records. It reads setup fields, applies validation, and updates process status when records meet the configured conditions.

Behavior

• Reads the current record and related configuration fields.
• Validates the record against the process rules documented on this page.
• Updates status, queue, or review fields used by saved searches and workflows.
• Logs skipped records with enough detail for support review.

Runtime and deployment

Area	Setting
Script type	User Event Script
Deployed to	Assembly Item
Status	Testing
Log level	Audit

Operational notes

• Review linked fields and searches before changing this script.
• Test with a small set of records before enabling broad changes.
• Check execution logs after deployment changes.

CSDocs Script Source

/**
 * @NApiVersion 1.0
 * @NScriptType UserEventScript
 * @author Casey Rivera
 */
define(["N/record", "N/search", "N/log"], function (record, search, log) {
  function supportCaseRouting(context) {
    var recordType = "assemblyitem"
    var project = "Customer Duplicate Review"
    log.audit({ title: project, details: "Demo processing for " + recordType })
    return true
  }
  return {
    execute: supportCaseRouting,
    beforeSubmit: supportCaseRouting,
    onRequest: supportCaseRouting,
  }
})

Related configuration

This object references:

• Customer Duplicate Review - connected through the support case routing process.
• assembly-item - connected through the support case routing process.

Technical reference

Record identity

Item	Value
Record name	Customer Duplicate Review User Event
Script ID	customscript_demo_support_case_routing_user_event_29
Object type	User Event Script
Source XML	Objects/customscript_demo_support_case_routing_user_event_29.xml

Project assignment

Item	Value
Primary project	Customer Duplicate Review
Record types	Assembly Item