Customer Tier Management Suitelet

Purpose

This script supports service case sla tracking for Location records. It reads setup fields, applies validation, and updates process status when records meet the configured conditions.

Behavior

• Reads the current record and related configuration fields.
• Validates the record against the process rules documented on this page.
• Updates status, queue, or review fields used by saved searches and workflows.
• Logs skipped records with enough detail for support review.

Runtime and deployment

Area	Setting
Script type	Suitelet
Deployed to	Location
Status	Released
Log level	Audit

Operational notes

• Review linked fields and searches before changing this script.
• Test with a small set of records before enabling broad changes.
• Check execution logs after deployment changes.

CSDocs Script Source

/**
 * @NApiVersion 2.x
 * @NScriptType Suitelet
 * @author Priya Nair
 */
define(["N/record", "N/search", "N/log"], function (record, search, log) {
  function serviceCaseSlaTracking(context) {
    var recordType = "location"
    var project = "Customer Tier Management"
    log.audit({ title: project, details: "Demo processing for " + recordType })
    return true
  }
  return {
    execute: serviceCaseSlaTracking,
    beforeSubmit: serviceCaseSlaTracking,
    onRequest: serviceCaseSlaTracking,
  }
})

Related configuration

This object references:

• Customer Tier Management - connected through the service case sla tracking process.
• location - connected through the service case sla tracking process.

Technical reference

Record identity

Item	Value
Record name	Customer Tier Management Suitelet
Script ID	customscript_demo_service_case_sla_tracking_suitelet_10
Object type	Suitelet
Source XML	Objects/customscript_demo_service_case_sla_tracking_suitelet_10.xml

Project assignment

Item	Value
Primary project	Customer Tier Management
Record types	Location