Demo Core Utilities Scheduled

Purpose

This script supports support case routing for Item Fulfillment records. It reads setup fields, applies validation, and updates process status when records meet the configured conditions.

Behavior

• Reads the current record and related configuration fields.
• Validates the record against the process rules documented on this page.
• Updates status, queue, or review fields used by saved searches and workflows.
• Logs skipped records with enough detail for support review.

Runtime and deployment

Area	Setting
Script type	Scheduled Script
Deployed to	Item Fulfillment
Status	Released
Log level	Audit

Operational notes

• Review linked fields and searches before changing this script.
• Test with a small set of records before enabling broad changes.
• Check execution logs after deployment changes.

CSDocs Script Source

/**
 * @NApiVersion 2.x
 * @NScriptType ScheduledScript
 * @author Leo Brooks
 */
define(["N/record", "N/search", "N/log"], function (record, search, log) {
  function supportCaseRouting(context) {
    var recordType = "itemfulfillment"
    var project = "Demo Core Utilities"
    log.audit({ title: project, details: "Demo processing for " + recordType })
    return true
  }
  return {
    execute: supportCaseRouting,
    beforeSubmit: supportCaseRouting,
    onRequest: supportCaseRouting,
  }
})

Related configuration

This object references:

• Demo Core Utilities - connected through the support case routing process.
• item-fulfillment - connected through the support case routing process.

Technical reference

Record identity

Item	Value
Record name	Demo Core Utilities Scheduled
Script ID	customscript_demo_support_case_routing_scheduled_22
Object type	Scheduled Script
Source XML	Objects/customscript_demo_support_case_routing_scheduled_22.xml

Project assignment

Item	Value
Primary project	Demo Core Utilities
Record types	Item Fulfillment