Purchase Order Closeout RESTlet

Purpose

This script supports support intake triage for Contact records. It reads setup fields, applies validation, and updates process status when records meet the configured conditions.

Behavior

• Reads the current record and related configuration fields.
• Validates the record against the process rules documented on this page.
• Updates status, queue, or review fields used by saved searches and workflows.
• Logs skipped records with enough detail for support review.

Runtime and deployment

Area	Setting
Script type	RESTlet
Deployed to	Contact
Status	Released
Log level	Audit

Operational notes

• Review linked fields and searches before changing this script.
• Test with a small set of records before enabling broad changes.
• Check execution logs after deployment changes.

CSDocs Script Source

/**
 * @NApiVersion 2.1
 * @NScriptType RESTlet
 * @author Rina Shah
 */
define(["N/record", "N/search", "N/log"], function (record, search, log) {
  function supportIntakeTriage(context) {
    var recordType = "contact"
    var project = "Purchase Order Closeout"
    log.audit({ title: project, details: "Demo processing for " + recordType })
    return true
  }
  return {
    execute: supportIntakeTriage,
    beforeSubmit: supportIntakeTriage,
    onRequest: supportIntakeTriage,
  }
})

Related configuration

This object references:

• Purchase Order Closeout - connected through the support intake triage process.
• contact - connected through the support intake triage process.

Technical reference

Record identity

Item	Value
Record name	Purchase Order Closeout RESTlet
Script ID	customscript_demo_support_intake_triage_restlet_13
Object type	RESTlet
Source XML	Objects/customscript_demo_support_intake_triage_restlet_13.xml

Project assignment

Item	Value
Primary project	Purchase Order Closeout
Record types	Contact