Purpose

This script supports case follow-up reminder for Cash Sale records. It reads setup fields, applies validation, and updates process status when records meet the configured conditions.

Behavior

  • Reads the current record and related configuration fields.
  • Validates the record against the process rules documented on this page.
  • Updates status, queue, or review fields used by saved searches and workflows.
  • Logs skipped records with enough detail for support review.

Runtime and deployment

AreaSetting
Script typeMap/Reduce Script
Deployed toCash Sale
StatusReleased
Log levelAudit

Operational notes

  • Review linked fields and searches before changing this script.
  • Test with a small set of records before enabling broad changes.
  • Check execution logs after deployment changes.

CSDocs Script Source

/**
 * @NApiVersion 2.1
 * @NScriptType Map/ReduceScript
 * @author Maya Chen
 */
define(["N/record", "N/search", "N/log"], function (record, search, log) {
  function caseFollowUpReminder(context) {
    var recordType = "cashsale"
    var project = "Customer Deposit Matching"
    log.audit({ title: project, details: "Demo processing for " + recordType })
    return true
  }
  return {
    execute: caseFollowUpReminder,
    beforeSubmit: caseFollowUpReminder,
    onRequest: caseFollowUpReminder,
  }
})

This object references:

Technical reference

Record identity

ItemValue
Record nameCustomer Deposit Matching Map Reduce
Script IDcustomscript_demo_case_follow_up_reminder_map_reduce_27
Object typeMap/Reduce Script
Source XMLObjects/customscript_demo_case_follow_up_reminder_map_reduce_27.xml

Project assignment

ItemValue
Primary projectCustomer Deposit Matching
Record typesCash Sale